Terms and conditions

Last updated 13 October 2026

1. Who we are

These terms apply when you book or join with UK Gaming Ltd, trading as Hurricane Gaming (registered in England and Wales, company number 15437138, registered office: Unit 8 Aspley Close, Four Ashes, Wolverhampton, England, WV10 7DE) ("we", "us"). We run gaming venues at Penkridge (Hurricane Gaming Arena, Unit 10, 10 Commerce Drive, Penkridge, Stafford ST19 5QY) and in Newcastle-under-Lyme. You can contact us on 01902 931991 or at parties@hurricanegaming.co.uk.

By booking, paying or joining you agree to these terms. If you are booking for a child or a group, you are agreeing for all of you.

2. Booking and paying

• Prices are in pounds sterling and are shown before you pay. The price shown when you book is the price you pay.
• A place or date is only held once it has been paid for. For parties that means the deposit. For everything else it means the full amount.
• Card payments are taken securely by Stripe. We never see or store your card number.
• You will get a confirmation email once your payment has gone through. If you do not, please check your junk folder and then contact us.
• Bookings for clubs, events, holiday club and pay to play close a short time before the session starts. The cut off is shown when you book.

3. Parties

• We need advance notice to staff a party. The earliest date you can pick is shown when you book.
• A £25 deposit secures your date. The deposit is non-refundable. The rest of the price is paid on the day.
• You can move your party to a new date once, free of charge, with 7 or more days' notice. If you cancel, or do not turn up, or ask to move with less than 7 days' notice, the deposit is lost.
• Each package has a maximum number of guests. Extra guests can be added, up to the limit we can safely host, at the extra guest price shown when you book. Please tell us about any changes to numbers as early as you can.
• Please arrive 15 minutes before your start time. Your party time includes everything, so a late start still finishes at the booked time.
• We will ask you about food choices about three weeks before your party. Please tell us about any allergies or dietary needs, and check what we can and cannot cater for. You are welcome to bring your own cake.
• Rooms are exclusive to your party for the time you have booked.

4. Clubs, events, FriYAY Gaming, holiday club and pay to play

• These are paid in full when you book, per person (and per session, hour or day as shown).
• You can book several sessions in one go. Each session is its own booking.
• Cancelling and refunds are explained in the next section.
• Holiday club and pay to play have a limited number of places at any one time. Opening times and dates can change, for example for school holidays. We will tell you if something you have booked is affected.
• Adults and children pay the same at the sessions where the booking asks for both. We ask how many of each so that we know who is in the building.
• Discount codes can be used once per booking and cannot be used on holiday club deals or on pay to play.

5. Cancelling and refunds (clubs, events, holiday club and pay to play)

We pay for staff and plan the room around your booking, so the amount of notice matters. The notice is counted back from the time the session starts. Each session, day or hour in a booking is treated on its own, so you can cancel some and keep others.

• Clubs, events, tournaments and FriYAY Gaming: cancel at least 48 hours before the session and you can have a full refund, or move to another session of the same club if there is room. With less notice, or if you do not turn up, we cannot refund it.
• Holiday club: cancel at least 7 days before the day and you can have a full refund. With less notice we cannot refund it, but we will move you to another holiday club day if there is room.
• Pay to play: cancel at least 24 hours before your start time and you can have a full refund. With less notice, or if you arrive late or leave early, we cannot refund the time not used.
• Illness and emergencies: if you cannot come because of illness or something you could not help, please still contact us. We will do our best to move your booking or help in another way, and we will look at each case fairly.
• How to cancel: call 01902 931991 or email parties@hurricanegaming.co.uk with your name and the session. Refunds go back to the card you paid with and usually take 5 to 10 working days to reach you. If you used a discount code, we refund what you actually paid.
• Parties have their own rules, in section 3. Memberships are in the next section.

6. Memberships

• A membership is for one named member. It is paid monthly by Direct Debit through GoCardless, at the price shown when you join.
• The named member gets one free place at pay to play, FriYAY Gaming, SEND, Home Ed and tournaments, and can bring one free guest a month. It does not cover holiday club or parties.
• To use your free places, log in to your account when you book. Your membership must be active, which means your Direct Debit is set up and your payments are up to date. If a payment fails, free places are paused until it is sorted out.
• A membership cannot be shared or passed on.
• Cancelling: you can cancel at any time from your account page, or by contacting us. Cancelling stops future payments and your free places stop straight away. Payments already taken are not refunded, apart from your 14 day right below.
• 14 day right to change your mind: if you join online you can cancel within 14 days of joining and we will refund what you have paid, less the value of any free places you have already used.

7. Your right to cancel

Under consumer law you do not have the 14 day right to cancel for leisure activities booked for a specific date or time, such as parties, club sessions, holiday club and pay to play. That is why we set out our own rules for changing and cancelling in sections 3 and 5. Memberships are different, see section 6.

8. If we have to change or cancel

Very occasionally we have to cancel or change a booking, for example because of illness, a safety problem or something outside our control. We will tell you as soon as we can and offer you another date or a full refund of what you paid for the booking that we cancelled.

9. Behaviour and safety

• Please follow the venue rules and the instructions of our staff.
• You are responsible for the behaviour of the children and guests in your group. We can ask anyone to leave if they put others at risk, and no refund will be due.
• Please tell us in advance about any medical conditions, allergies or additional needs, so we can look after everyone properly.
• Please look after the equipment. You may be asked to pay for deliberate damage.
• We take photos and video at our venues, and may use them in our own marketing. If you do not want your child included, please tell a member of staff on the day, or call or email us, and we will make sure they are left out.

10. Our responsibility

We will take reasonable care of you and your guests. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, our responsibility to you for any booking is limited to the amount you paid for it. We are not responsible for personal belongings left at our venues.

11. Your details

How we use your personal information is explained in our privacy policy.

12. Complaints

If something was not right, we want to know. Please call 01902 931991 or email parties@hurricanegaming.co.uk and we will do our best to put it right.

13. General

We may update these terms from time to time. The terms that apply to a booking are the ones in force when you made it. These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.

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